GoGenmore (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal and business information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our AI Receptionist service (the “Service”). Please read this policy carefully to understand our practices regarding your information.

1. Personal Information

When you sign up for GoGenMore AI Receptionist, we may collect personal information such as your:

• Name, email address, phone number, and company details

• Billing and payment information

  
  

2. Business Call & Message Data

To provide receptionist services, we collect and process business-related data, including:

• Caller names, phone numbers, and contact details

• Call logs, transcriptions, and voicemail recordings (if enabled)

• Scheduling requests, inquiries, and customer support messages

  
  

3. Technical & Usage Information

We use cookies and tracking technologies to improve your experience with the Service. This includes:

• Device information, browser type, and IP address

• Interaction data such as time, duration, and frequency of calls/messages

  
  

How We Use Your Information

We use the information we collect to:

• Operate, provide, and maintain the AI Receptionist service

• Answer, route, and transcribe calls/messages on your behalf

• Schedule appointments and manage customer interactions

• Improve call handling accuracy and service performance

• Send service updates, security alerts, and customer support messages

• Detect and prevent fraud or unauthorized activity

  
  

Sharing Your Information

We do not sell personal or business data. However, we may share information with trusted third parties only in the following cases:

• Service Providers: Vendors assisting with hosting, call processing, cloud storage, and customer support.

• Legal Compliance: If required by law (subpoena, legal proceedings, or government requests).

• Business Transactions: If we are involved in a merger, acquisition, or sale, your information may be transferred.

  
  

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. These include:

• Encrypted storage and secure servers

• Restricted access controls

• Regular security audits

Please note that no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

Your Data Rights

Depending on your jurisdiction, you may have the right to:

• Access & Update: Review and update your personal information anytime.

• Data Portability: Request a copy of your data in a machine-readable format.

• Deletion: Request that we delete your information, subject to legal obligations.

• Opt-Out of Marketing: Unsubscribe from promotional communications at any time.

  
  

Data Retention

We retain business and personal information only as long as necessary to provide our services and comply with legal requirements. Data may be kept longer if required for dispute resolution or regulatory obligations.

Children’s Privacy

GoGenMore AI Receptionist is not directed at individuals under 18. We do not knowingly collect personal data from minors. If we discover such information has been collected, it will be deleted immediately.

International Data Transfers

If you use our Service from outside the country where our servers are located, your information may be transferred and stored in jurisdictions that may have different data protection laws (including the United States).

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective once posted, and we encourage you to review this page regularly.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

GoGenMore
📍 Address: [Insert Business Address]
📞 Phone: [Insert Contact Number]
📧 Email: [Insert Support Email]